FAQ

Payments & Returns

What forms of payment do you accept?

Accepted payment methods will be displayed during checkout and may include Mobile Money and other secure payment options.

Do you accept Mobile Money (MoMo) payments?

Yes. We accept Mobile Money payments for eligible orders. Available payment options will be displayed during checkout.

Do you accept partial payments or deposits?

No. All orders must be paid in full at the time of purchase.

What is your return policy?

Please see our Return Policy page for complete details regarding returns, refunds and eligibility.

Will I receive tracking information?

Yes. Tracking information will be provided once your order has been processed and shipped.

How long will it take to receive my order?

Delivery times vary by product and destination. Estimated delivery timelines are displayed on product pages and during checkout.

Orders & Delivery

Where do you deliver?

We currently deliver to eligible service areas listed during checkout.

 How can I track my order?

Once your order ships, you will receive tracking information by email or the contact method provided during checkout.

What shipping options do you offer?

We deliver directly to your provided delivery address. Available shipping options will be displayed during checkout.

How do i contact customer support?

Please visit our Contact page and our team will be happy to assist you.

Are all products kept in local inventory?

Product availability and fulfillment timelines may vary by item. Established delivery information is provided on each product page.

What if I entered the wrong delivery address?

Please contact us as soon as possible. We will do our best to update the address before your order is processed.

I already placed my order. Can I add items to it?

No. Once an order has been placed, additional items cannot be added. Please place a new order for any additional products.

Are the products shown on your website the actual products I will receive?

We strive to ensure our product images and descriptions accurately represent the products offered.